Shipping Information
Shipping Options
We strive to make customers happy with worry-free purchases.
Free shipping on all products purchased from us.
We strive to make customers happy with worry-free purchases.
Free shipping on all products purchased from us.
Market
Our primary market is the United States, providing fashion value to American customers.
Our primary market is the United States, providing fashion value to American customers.
Shipping Restrictions
- No shipments to P.O. Boxes, APO, or FPO addresses.
Multiple Addresses
- Only one address per order.
- Place separate orders for multiple destinations.
Taxes & Duties
Prices on our site include taxes, duties, or shipping.
Note: Local customs may add fees like import tariffs or declaration fees.
Prices on our site include taxes, duties, or shipping.
Note: Local customs may add fees like import tariffs or declaration fees.
- Orders below certain values may be duty-free.
- Online orders, including gift cards, may have additional customs clearance fees.
- Customs agents may delay shipments based on package contents.
Important: Janie Yee is not responsible for customs fees or delays. Contact your local customs office for details.
Order Tracking Information
Once shipped, you’ll receive a tracking number via email.
Tip: It may take up to 72 hours for tracking to activate.
Once shipped, you’ll receive a tracking number via email.
Tip: It may take up to 72 hours for tracking to activate.
Refused Shipments
We ensure items arrive in perfect condition.
We ensure items arrive in perfect condition.
- For damaged items, please accept and notify us immediately.
- Refusing an order may result in additional charges for shipping, duties, and taxes.
Order Redirecting
Double-check your address before placing an order.
Note: Once shipped, orders cannot be redirected.
Double-check your address before placing an order.
Note: Once shipped, orders cannot be redirected.